Returns

Returns & Refunds policy

At Nivira, we prioritize quality and customer satisfaction. Please review our returns and refunds policy below for details on eligibility and process.

Order Cancellation You have the right to cancel your order within 30 days without providing a reason. The cancellation period will expire 30 days after the date you received the goods or when a third party appointed by you (other than the carrier) takes possession of the delivered goods.

To exercise your right of cancellation, please contact us at info@nuvira.shop with a clear statement of your decision.

Refunds Once your returned goods are received, we will process your refund within 30 days, using the same payment method initially used for your order. You will not incur any additional fees for this refund.

Conditions for Returns For goods to qualify for a return, please ensure that:

• They were purchased within the last 30 days.

• They are in their original packaging.

Non-Returnable Goods We do not accept returns or provide refunds for:

• Personalized gifts or any items made specifically to your requirements.

• Goods that, by nature, cannot be returned (e.g., perishable items or goods with an expired date).

• Items that cannot be returned due to health or hygiene concerns once unsealed after delivery.

• Goods inseparably mixed with other items after delivery.

Nivira reserves the right to refuse returns that do not meet these conditions.

Returning Goods Customers are responsible for the cost and risk of returning goods to us. Please use an insured and trackable mail service, as Nivira cannot be held responsible for goods that are lost or damaged in return shipping. Our return address is as follows: [Please use the address on your purchase receipt or contact customer service].

Gifts If the items were marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If not, any refund will be issued to the original purchaser.

Contact Us If you have any questions about our Returns and Refunds Policy, please reach out at info@nuvira.shop.